Frequently Asked Questions

Frequently Asked Questions

At Mediterránea Pitiusa we want to answer your frequently asked questions about travelling by ferry with us. Please find below a list of questions we are frequently asked, arranged into different groups.

If your question is not included, please contact us via our Online Reservation number +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at comercial@mediterraneapitiusa.com and we will get back to you as soon as possible.

To ensure the closest and most direct contact with our customers, we also have offices at the ports of Ibiza and Formentera, where our ground staff are at your service and available to answer your queries or requests.

GROUP 1. Type of boat, crossing duration and schedules

1.1. What are the boats like?

Mediterránea Pitiusa’s fleet is comprised of 4 boats that provide a daily service between the ports of Ibiza-Formentera in both directions.

Our fleet is comprised of boats with different capacities (from 153 to 319 passengers) and features: all include one or two covered internal decks and, in certain cases, also include an open-air upper deck, and all have individual passenger seats.

1.2. How long does the journey last?

The 4 boats are divided into 3 lines:

  • Jet line: which covers the route in about 25 minutes.
  • Express line: which does so in about 35 minutes.
  • Low-cost line: with a longer journey time of about 45 minutes.

This does not include the time it takes to dock and undock at port.

1.3. What are your ferry operating hours?

Our operating hours and schedules vary according to the season.

We offer 3 ticket options according to schedule flexibility:

Flexible schedule: You can use any ferry, at any time on your selected day, as long as there are free spaces available when you board11.

Fixed schedule: You can only travel at the selected time and day.

Low-cost schedule: Applied by the company only for specific times a day. Travel is only possible with one of these tickets at the times specified.

We recommend you consult us via our website before making a reservation as schedules vary depending on the time of year and also check back 24 hours before travelling to confirm the definitive schedule, just in case there have been any changes.

[1] Seat availability is not normally an issue, but we do recommend you consult our schedules and leave a time cushion (should you need to catch a plane, or attend a meeting somewhere at a specific time, etc.)

It is always recommended that you turn up sufficiently in advance of boarding (at least 15 minutes prior to the scheduled departure time).

GROUP 2. Reservations (ticket purchasing, changes and cancellations), fares and passenger types

2.1. Can I purchase my tickets online? ?

You can comfortably purchase tickets online at any time, quickly and easily, directly via our website. Online boarding cards must always be printed out and presented for boarding.

If you are not able to purchase your tickets online, you can do so at the gate or onboard each boat.

2.2. What are the fares, what are their characteristics and what’s included?

The fares include transport and compulsory passenger travel insurance, harbour dues, taxes and management fees.

There are 3 types of online fare:

  • Basic fare: Possible to change the reservation (date and time) up to 48 hours before the date of travel, for an additional fee of 20% of the total reservation amount. For changes please contact comercial@mediterraneapitiusa.com

The reservation cannot be cancelled.

  • Optima fare: The reservation can be changed only once (date and time) up to 24 hours before the date of travel, with no additional fees. Any additional changes will attract an additional fee of 20% of the total reservation amount.

The reservation can be cancelled up to 24 hours prior to the date of travel, with 90% of the unused ticket cost refunded as applicable; however, the ticket fee will not be refunded should cancellation occur within 24 hours of the date of travel. Likewise, if changed as indicated in the first above, cancellation is not possible.

  • Low-cost fare: Only available for specific times established at the Company's discretion. Having selected this fare, should you wish to change it for another time you must pay the cost difference, as this fare does not permit changes or cancellations.

For changes or cancellations contact comercial@mediterraneapitiusa.com

2.3. How can I be sure my online reservation has been made correctly?

Once you have completed the form and finalised your purchase, you will automatically receive an email with your reservation details and a code or reservation number, which you can use to print your boarding card. This can also be downloaded in .PDF format from our website.

A separate boarding card must be printed for each person and trip. For example, if 3 people have booked a return trip, you must print out a total of six tickets (three for each leg of the journey).

If you have any queries, please contact us via our Online Reservation number +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at comercial@mediterraneapitiusa.com and we will get back to you as soon as possible.

2.4. Is there any advantage to making a reservation online prior to the departure date?

Advanced reservations (at least 30 days prior to the departure date) benefit from a discount on the final price according to the commercial policies in force at any given time.

Similarly, these may periodically include special offers and coupons.

2.5. How can I change or cancel my online reservation?

If you wish to change or cancel your online reservation click here and complete the formo setting out your req How can I change or cancel my online reservation?. If you prefer, you can also call us at the following Online Reservation number +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at comercial@mediterraneapitiusa.com and we will assist you with your queries/requests. In so doing, please bear in mind the minimum timeframes established in section 2.2 as applicable to avoid charges or refund refusal issues.

2.6. How do I request an invoice?

You can request an invoice by using the contact form https://www.mediterraneapitiusa.com/es/contacto.html at the website and selecting the Information option, completing the Contact details field, and completing the Query field stating that you require an invoice for the purchased service, and entering all of the relevant invoice data. Once the invoice has been issued it will be mailed to you. You can also send us an e-mail comercial@mediterraneapitiusa.com.

2.7. What payment methods are accepted?

Payment is normally required via payment card (VISA, Maestro or Mastercard), with full security and authentication guarantees. However, it can also be made using other methods. To consult other options access the Contact page and complete the form https://www.mediterraneapitiusa.com/es/contacto.html indicating that your query is about “Other payment methods”.

2.8. Are any discounts or special rates available for residents of Formentera or other Balearic isles?

Balearic residents enjoy a 75% discount on our regular passenger ship fares.

Formentera residents enjoy an 89% discount on our regular passenger ship fares.

2.9. How do I benefit from the special rates offered to residents of Formentera or other Balearic isles?

The reservation system is integrated into the Public Administration’s telematic system, and can, therefore, verify if passengers meet the requirements for a residency discount.

Due to technical reasons beyond the control of the Company, it may not be possible to make discounted reservations online, in which case it will be necessary to attend a ticket office or purchase the discounted tickets on the boat itself. We apologize for any inconvenience this may cause you.

If the system rejects your application, you must present your identity document and a current original certificate of residence issued by the relevant municipality (Annex I of Royal Decree 1316/2001).

Regardless of whether verification is successful or not at the time of reservation, you must also present the original certificate of residence upon boarding, without which you will not be able to board the boat.

The following identity documents can be used to verify residence using the telematic system implemented by the Public Administration, apply the corresponding discount and board the boat:

  • For Spanish citizens and citizens of EU member states or those of European Economic Area signatory countries or Switzerland:

A valid ID Card or passport.

Children under the age of 14 without an ID Card or passport may present a Council certificate of residence.

  • For the families of EU member state citizens or States belonging to the European Economic Area:

A valid Spanish Residence card of a family member of a Union citizen.

  • For non-EU Member country nationals who are long-term residents:

A valid foreigner identity card, indicating their long-term residency status

In any event, we recommend you continue to carry a copy of your council issued certificate of residence, in case it is not possible to confirm your residence using the telematic system. ???

2.10. What other ticket discounts are available?

Independent of online purchasing advantages or the discounts indicated in the previous section, large families enjoy legally stipulated discounted rates.

Discounts are also available for children (between the ages of 4 and 12) and also for pensioners (over 60), who can benefit from discounts on the applicable rates.

Babies and infants (0 to 4 years) always travel free.

2.11. How do I make an online group reservation?

Our website contains an exclusive group reservation form. Mediterránea Pitiusa offers discounts for groups of passengers comprised of at least 10 people.

Also, we can also offer special prices for events, weddings, school trips and similar.

https://www.mediterraneapitiusa.com/es/planea-tu-viaje/15-formulario-para-grupos.html

 

GROUP 3: Before travelling

3.1. What must I present to the crew when boarding?

When boarding each passenger must present:

  • Their printed ticket, keeping the receipt until the end of the trip, or boarding card.
  • Documents accrediting the identity of the passenger named on the ticket.

To ensure the verification of the person named on the ticket or boarding card, passengers must present their personal identification document to accredit their identity (ID Card/passport from their country of origin). The document must be the original and in force (if it has expired, it must be accompanied by a photocopy of a valid renewal form).

Children under the age of 14 must identify themselves via ID Card if they have one; if not, they can present a copy of their Spanish Family Book or their local council’s certificate of residence in the case of residency discounts.

Children under the age of 14 must always travel accompanied by an adult; if they are not accompanied by one of their parents or a legal guardian, it is essential that proof of their consent be provided, accompanied by a photocopy of their ID Card and Spanish Family Book, indicating the child’s name and that of their parents.

Remember, we take the child's age into account on the date of travel and not at the time of reservation, and if in doubt we may ask you to provide official documentation accrediting their age.

3.2. I haven't printed out my boarding card, can I board the boat by displaying it on my mobile phone?

Boarding is not possible without an electronic boarding card that has been properly printed out. If you wish, you can print your boarding card at our ticket office for an additional fee of €5 per reservation.

However, if you purchase your ticket on the day of travel you can collect your boarding card from our ticket office free of charge by indicating the reservation number.

3.3. What is the boarding cut-off time?

Passengers must board at least 10 minutes in advance of the departure time, and boarding is closed 5 minutes before the scheduled departure time.

For evening/night departures on the Formentera-Ibiza route in July and August, we recommend boarding at least 20 minutes in advance, to ensure you get a seat.

3.4. Can I take my bike on the boat?

The Company offers a free bicycle and moped (up to 50cc) transport service as long as you arrive 15 minutes in advance of the departure time and there is enough space. They are kept on deck, properly strapped, but their loading, custody and unloading are the responsibility of their owner.

Please let us know when you make your reservation online or via an agency.

3.5. Is smoking permitted on the boat?

Smoking is strictly prohibited on board on any of the boat’s decks, including the exterior.

 

GROUP 4: Passengers with special needs

4.1. Can children travel alone?

Children under the age of 14 must always travel accompanied by an adult; if they are not accompanied by one of their parents or a legal guardian, it is essential that proof of their consent be provided, accompanied by a photocopy of their ID Card and Spanish Family Book, indicating the child’s name and that of their parents.

Remember, we take the child's age into account on the date of travel and not at the time of reservation, and if in doubt we may ask you to provide official documentation accrediting their age./p>

4.2. Can I travel by boat if I am pregnant?

As the journey time is very short, pregnant women can travel as long as they feel OK at the start of the journey and are not more than 36 weeks into their pregnancy.

We do not recommend travelling by boat beyond week 36 and the final decision rests with the boat’s captain. .

You should make this known when providing your contact details at the time of reservation.

4.3. Have the boats been adapted for persons with reduced mobility?

Yes, the Company is extremely concerned about improving the accessibility of its facilities and quarters and reaffirms its commitment to take action geared to improving and adapting services provided to persons with reduced mobility and take all measures within its scope.

The Company can provide wheelchairs, and two of the boats in our fleet have been specially adapted for persons with reduced mobility (although for comfort reasons we recommend you bring your own wheelchair, and any other items necessary for your well-being).

In general, we recommend that travellers with reduced mobility notify us when purchasing their tickets either online or at the ticket office, at least 24 hours in advance, of any special requirements they require, so that both our ground staff and boat crew can ensure your boarding, stay and disembarkation are as comfortable as possible, and that you enjoy the journey under the same conditions as the other passengers.

In this sense, the Company cannot guarantee that there will be seats available for persons with disabilities unless we are notified at least 24 hours in advance.

When purchasing your ticket we will ask you to sign a special assistance request form. That way, both staff trained to accompany you to the boat from the ferry terminal, and the crew that will accompany you during the trip can be provided with a list of all passengers that will be requiring their services, in order to provide the best assistance possible.

It is important that you indicate your disability (visually or hearing impaired, mobility difficulties, etc.) prior to making your reservation, either online or via an agency, and the type of assistance you require. And also, when boarding, please contact our ground staff/crew so they can attend to you and inform you how to proceed (boarding may be before or after the other passengers, depending on circumstances).

GROUP 5. Luggage

5.1. there an extra fee for travelling with luggage?

On Mediterránea Pitiusa ferries, we do not apply any extra luggage fees as long as they are within the established limits.

5.2. Do I have to check-in my luggage before boarding?

This is not necessary, neither for suitcases, nor backpacks, nor hand luggage.

5.3. Is there a limit to how much luggage I can take on board?

Permitted luggage with no extra fees:

  • A suitcase or bag up to a maximum weight of 20 kg per person.
  • A small item of hand luggage as a personal accessory (briefcase or handbag or backpack or small purse or laptop).
  • If travelling with a baby you can carry a stroller and a changing bag with their food, drink and items necessary for the journey.

If travelling with more items that permitted, please make this known when making your reservation, additional fees may apply depending on the commercial policy in force at the time. If you prefer, you may also contact us directly at our Online Reservation number +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at comercial@mediterraneapitiusa.com and we will get back to you as soon as possible.

5.4. What happens if I am a victim of theft whilst on the boat?

Luggage is transported in the onboard quarters indicated by the Company.

Each person is responsible for controlling their own belongings and carrying any objects of value with them. Mediterránea Pitiusa is not liable for any thefts or burglaries during the journey.

Likewise, the Company is not liable for any forgotten items or items damaged whilst on board.

The transportation of illicit goods is prohibited, as is the transportation of hazardous items and/or merchandise under the IMDG code or any applicable regulations.

GROUP 6. Travelling with pets

6.1. I own a dog, can it travel with me on the boat?

You may travel with your dog, as long as the following requirements are met:

  • On interior closed decks: if the dog’s size and weight permit (maximum weight 10 kg) they must travel in a carrier suitable for transferring small animals (no larger than 50 x 40 x 25 cm).
  • You may travel with your dog on the exterior decks (where present), in the areas provided and according to the following rules:
  • Seats must be available in these areas./li>
  • You must respect the other passengers and animals transiting the area.
  • Dogs must always be kept on a lead when outside their cage/carrier.
  • Dangerous breeds must comply with specific regulations (lead and muzzle).
  • The owner is responsible for collecting any excrement.

You can only travel with your dog on the exterior decks on the following boats: Menorca Express e Illa Pitiusa.

  • Guide dogs accompanying blind passengers have free access to all decks, do not occupy a seat and must stay beside their owners, and not get in the way of the other passengers; they do not require a ticket and are not subject to size or weight restrictions.

Any dogs not travelling in a carrier must be kept on a lead both during boarding and disembarkation, and the regulations respected regarding each type of animal. Other pets must also be fastened by their owners. The crew may request that they disembark last.

If you would like to travel with exotic or non-domestic animals, you must present the documentation authorising their ownership and comply with the necessary safety measures.

Animals with health issues must travel with the applicable veterinary documentation required for their travel. You may keep them with you, observing the aforementioned rules, both inside and outside the boat.

In any event, owners will be exclusively responsible for any nuisance or soiling caused to other passengers, staff or the boat’s infrastructure by Pets.

 

GROUP 7. Special offers, Partners and discount coupons

7.1. Does the Company offer any interesting special offers?

There are different packs, in collaboration with other companies, for anyone reserving or purchasing a return ticket on the day on any of our boats. We provide the following options.

Mediterránea Pitiusa is not responsible for the conditions or the contracts (rental) in relation to the service providers included in the ticket. Each supplier external to the Company is responsible for the services they provide.

7.2. I would like to hire a car when we arrive in Formentera, can this be arranged when I book my ticket?

Mediterránea Pitiusa has an agreement with a car rental company https://www.mediterraneapitiusa.com/es/planea-tu-viaje/19-alquiler-vehiculos.html. By using promo code MEDPITIUSA when you complete your reservation you will be granted with a car or motorbike rental discount.

Mediterránea Pitiusa is not responsible for the conditions or the contracts (rental) in relation to the service providers included in the ticket. Each supplier external to the Company is responsible for the services they provide.

7.3. Do prices vary depending on the season?

The precise definition of ‘season’ may vary depending on the type of service purchased; however, in general terms, the high season for passenger transport runs through July and August.

 

GROUP 8. Passenger rights

8.1. Is it possible to file a claim against the Company for scheduled departure delays?

With the application in Spain of Regulation (EU) no. 1177/2010  http://www.boe.es/doue/2010/334/L00001-00016.pdf concerning the rights of passengers when travelling by sea and inland waterway, the Company is bound by a minimum legal framework which details, amongst other aspects, their obligations in relation to passengers in the event of cancellations or delays to the departures of certain travel services.

8.2. I lost my ticket, can I obtain another one if I provide proof of purchase?

Mediterránea Pitiusa is not obliged to reissue or issue a new ticket should a passenger lose theirs (or if it has been stolen), and we, therefore, urge you to look after it once purchased and/or printed.

8.3. If I miss the ferry and fail to board can I catch the next one?

Unless travelling with a Flexible schedule ticket (which enables you to use any ferry, at any time on the day selected, as long as there are spaces available at the time of boarding), Mediterránea Pitiusa is not obliged to relocate passengers on another boat, nor to reimburse the cost of the ticket if you have missed the departure for reasons unrelated to the Company.


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Tariffs

On-line rates are cheaper than the prices at the ticket counter. Online purchases benefit from offer

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Grupos

Rellene los campos del formulario para solicitar la reserva de viajes para grupos. Mínimo 10 persona

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Conditions of carriage

Conditions of carriage

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Formentera

Formentera is much more than the last Mediterranean Paradise where classic summer holidays can be en

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Alquiler vehiculos

Reserva tu vehículo al mejor precio con nuestro partner Formotor usando el siguiente código promocio

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Our Fleet

We have 4 boats: Aires de Formentera, Blau de Formentera, Menorca Express and Illa Pitiusa In add