FREQUENTLY ASKED QUESTIONS

Mediterránea Pitiüsa would like to answer the questions that usually arise when booking a ferry trip with us. Below, we detail the questions that are usually asked, distributed by subject in different blocks.
If you have any questions that cannot be answered, please contact the Company on the Online Booking telephone number +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as quickly and promptly as possible.
In order to have a closer and more direct contact with our customers, we also have a delegation in the ports of Ibiza and Formentera, where our staff on land is at your service and will attend to any questions or requests for information you may have or need.

BLOCK 1. Type of vessels, crossing time and timetables

1.1. What do ships look like?
Mediterránea Pitiüsa has a fleet of 4 ships that provide a regular daily service between the ports of Ibiza-Formentera in both directions.

Our fleet has vessels with different capacities (from 165 to 297 passengers) and features: all of them have one or two enclosed interior decks and, in some cases, also an open-air upper deck, always with individual seats for the passengers.
1.2. How long is the journey?

The 4 boats are divided into 3 lines:
Jet Line: which covers the journey in about 25 minutes. Express Line: which makes the journey in around 35 minutes. This does not take into account the time required for docking and undocking manoeuvres in port.
1.3. What are the ferry timetables?
The timetable and frequency of our ferries varies depending on the time of year.
We offer 3 ticket options depending on the flexibility of the timetables:
Open Timetable: You can use any ferry, at any time on the selected day, as long as there are free places available at the time of boarding1.
Closed Timetable: You must travel exclusively on the chosen day and at the selected timetable.
We recommend that you check them on the website before booking as they vary depending on the time of year, and check again 24 hours before the date of travel to confirm the final timetable, in case there is any change to the timetable.
[1] There are usually no problems in terms of availability, although we recommend that you check our timetables and schedule your trip in order to have enough time (in case you have to catch a plane, you have to be at a specific place at a specific time, etc.).
It is always advisable to arrive in good time for boarding (at least 15 minutes before the scheduled departure time).

BLOCK 2. Booking (purchase, modification and cancellation of tickets), fares and type of passenger

2.1. Can I buy my tickets online?
You can purchase your tickets conveniently online at any time, quickly and easily directly from our website. Online boarding passes must be downloaded to your mobile device or printed out on paper in order to be able to board.
If you are unable to purchase your tickets online, tickets are available at the ticket office and on board each ship.
2.2. What are the fares, their characteristics and what do they include?
The fares include transport and compulsory travel insurance for passengers, port taxes, taxes and handling fees.
We have 2 types of online fares:
BASIC rate: It is possible to change the booking (only the date and time) up to 48 hours before the date of the trip, with an additional charge of €12'50 per adult. For changes please contact comercial@mediterraneapitiusa.com. It is not possible to cancel the booking.
OPTIMA Fare: It is possible to modify the booking once (date and time only) up to 24 hours before the date of travel, without any additional charge. The second modification will incur an additional charge of €12.50 per adult. It is possible to cancel the booking up to 24 hours before the date of travel and 90% of the cost of the unused ticket will be refunded if applicable; however, no refund will be made in case of cancellation within 24 hours before the date of travel. Likewise, in the event of a change as described in the previous paragraph, no cancellation is possible.
2.3. How do I know if my online booking has been made correctly?
After filling in the form and completing the purchase, you will automatically receive an e-mail with the details of the booking and a booking code or locator, so that you can print the boarding pass.
All boarding passes must be downloaded to your mobile device or printed out on paper. For example, if there are 3 people coming and going, you will have to download/print all six (three for the outward journey and three for the return journey for each person).
If you have any queries, you can contact the Company on the Online Booking telephone +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as quickly and promptly as possible 2.4. Are there any benefits to booking online in advance of the departure date?
Early bookings (at least 30 days before the departure date) enjoy a discount on the final price according to the commercial policy in force at any given time.
Likewise, offers and discount coupons may be included from time to time.
2.5. What should I do if I want to modify or cancel my online booking?
If you want to modify or cancel your online booking, click here and fill in the form explaining what you want. If you prefer, you can also call us on the following Online Booking telephone number +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will help you with your query or request. Please take into account the minimum notice periods set out in section 2.2 above as applicable in order to avoid charges or problems with refusal of refunds.
2.6. How can I request an invoice?
Through the contact form https://mediterraneapitiusa.com/en/contact that appears on the website, marking the Information option that appears first, completing the Contact details, filling in the Consultation box and stating that you need an invoice for the contracted service, for which you will have to include all the details necessary for the invoice to be issued. Once the invoice has been issued, it will be sent to you by post. You can also write to us at facturacion@mediterraneapitiusa.com.
2.7. What is the method of payment?
Payment is usually requested by credit card (VISA, Maestro or Mastercard), with all the guarantees of security and authentication. However, it is possible to pay by other means. To consult other options, go to Contact and fill in the form https://www.mediterraneapitiusa.com/en/contact specifying that your type of query is "Other forms of payment".
2.8. Is there any special discount or bonus for residents in Formentera or other islands of the Balearic Islands?
Residents of the Balearic Islands are entitled to a 75% discount on the fares of our regular maritime passenger transport services.
Residents of Formentera are entitled to an 89% discount on the fares of our regular maritime passenger transport services.
2.9. How do I benefit from the special discount for residents of Formentera or other Balearic Islands?
The booking system is integrated into the telematic system with the Administration, which allows you to check whether the passenger meets the requirements for obtaining the residence discounts.
It is possible that, due to technical problems beyond the Company's control, it may not be possible to make online bookings benefiting from the subsidies, in which case it will be necessary to go to the ticket office or to the ship to purchase the ticket applying the subsidy. We apologise for any inconvenience this may cause.
If the verification in the system is negative, you must present your identity document and an original and valid certificate from the corresponding municipality (Annex I of Royal Decree 1316/2001).
Regardless of whether the verification was positive at the time of booking, you must show an original and valid identification document when boarding, without which you will be denied access to the boat.
The documents required to prove identity, valid for verification through the telematic system implemented by the Administration and to allow the application of the corresponding discount and access to the boat, are as follows:
For Spanish citizens and citizens of the Member States of the European Union or of the other signatory States of the Agreement on the European Economic Area or Switzerland: Valid ID card or passport.
Minors under 14 years of age without a DNI or passport, the certificate from the Town Hall.
For family members of citizens of Member States of the European Union or States party to the Agreement on the European Economic Area: Spanish residence card of a family member of a citizen of said States, in force.
For third-country nationals who are long-term residents: Valid foreigner's identity card, which must state their status as long-term residents.
In any case, we recommend that you continue to carry certificates of census registration or residence in the corresponding municipalities, in order to prevent cases in which telematic confirmation is not possible. 2.10. Which persons are entitled to benefits when purchasing tickets? Apart from the advantages for online purchase and the discounts mentioned in the previous section, large families are entitled to the fare reductions provided for in the Law.
Discounts also apply to children (from 5 to 12 years of age) and retired persons (from 60 years of age).
Infants and young children (0-4 years) always travel free of charge.
2.11. How do I make an online booking for groups?
On the website we have an exclusive form for groups. Mediterránea Pitiüsa offers discounts for groups of passengers with a minimum of 10 people.
We can also offer special prices for events, weddings, school trips and similar or similar events. You can contact us at: https://mediterraneapitiusa.com/en/contact.

BLOCK 3: Before travelling

3.1. What do I have to present to the crew when boarding?
To board, each person must present:
The printed physical ticket, the receipt for which must be kept until the end of the journey, or the boarding card generated and downloaded to the mobile phone. The documents proving the identity of the passenger whose details appear on the ticket. In order for us to verify the identity of the person whose name appears on the ticket or boarding pass, you must present your personal identification document to prove your identity (ID card, passport or identity card from your country of origin). The document must be original and valid (if it has expired, it must be accompanied by a photocopy of the current renewal receipt).
Children under 14 years of age must identify themselves by means of their National Identity Card, if they have one; if they do not have a National Identity Card, a copy of the Family Book or a certificate from the local council in the case of application of the resident's allowance.
Minors under 14 years of age must always travel accompanied; if the accompanying person is not one of their parents or legal guardian, it is essential to present their consent, accompanied by a photocopy of their ID card and family record book, showing the minor and the authorising parent.
Remember that we take into account the age of the minor on the date of the trip and not their age at the time of booking, and that in case of doubt we may request an official document proving their age.
3.2. I have not printed out my boarding card, can I board the boat by showing it on my mobile phone?
Boarding is denied to those people who do not have their electronic boarding passes correctly printed or downloaded onto their mobile device.
3.3. What is the latest boarding time?
Passengers must be at the boarding gate at least 10 minutes before the scheduled departure time of their ship, with boarding closing about 5 minutes before the scheduled departure time.
In the months of July and August, for afternoon/evening departures on the Formentera-Ibiza route, it is advisable to be at boarding at least 20 minutes in advance to ensure a place on board.
3.4. Can I take my bike on board the boat?
The Company offers a free transport service for bicycles and mopeds up to 50 cc. as long as they arrive 15 minutes before departure and there is space available for them to board. They are transported on deck, properly moored, but the loading, custody and unloading of the same is the responsibility of the carrier.
3.5. Is it possible to smoke on board?
Smoking is strictly forbidden on board on any of the decks of the boats, including the outside deck.

BLOCK 4: Passengers with Specialities

4.1. Can a child travel alone?
Children under 14 years of age must always travel accompanied; if the accompanying person is not one of their parents or legal guardian, it will be essential to present a consent from the same, accompanied by a photocopy of their ID card and the Family Book, where the minor and the authorising parent are stated.
Remember that we take into account the age of the minor on the date of the trip and not their age at the time of booking, and that in case of doubt we may request an official document proving their age.
4.2. Can I take the boat trip if I am pregnant?
As the duration of the trip is very short, pregnant women can travel as long as they are well at the beginning of the trip and are not more than 36 weeks pregnant.
Above the 36th week, we recommend not to use the boat and the final decision is up to the captain of the boat.
4.3. Are the ships adapted for travel by people with reduced mobility?
Yes, the Company has a great social concern to improve accessibility conditions in the facilities and premises under its responsibility, which translates into reaffirming its commitment to carry out actions aimed at improving and adapting the services to be provided to people with reduced mobility and taking the measures within its reach.
The Company has wheelchairs and, in particular, two of the ships in its fleet are specially adapted for travel by people with reduced mobility (although for reasons of comfort we recommend that you bring your own wheelchair, as well as any other element necessary for your well-being).
In general, it is recommended that, both when selling tickets at the ticket office and when booking online, passengers with reduced mobility inform the Company's staff at least 24 hours in advance of the special conditions required, so that both ground staff and crew members on board the ship in question can ensure that access to the ship, their stay on board and disembarkation are as appropriate as possible, and that they can enjoy the journey under the same conditions as the other passengers on the trip.
In this regard, the Company cannot ensure that there are seats available for people with disabilities unless they are notified at least 24 hours in advance.
When purchasing the ticket, passengers will be asked to sign the special assistance request form. In this way, both the persons prepared to accompany you to the ship at the land terminal, as well as the crew members assigned to accompany you during the journey, will have at their disposal a list of all the persons who will require their services in order to be able to organise the best possible assistance.
It is important that, before making the reservation, the case (visual or hearing impairment, mobility difficulties, etc.) and the type of assistance required are explained. And also that, at the time of boarding, you contact our staff on land / on board so that they can attend to you properly and inform you of how to proceed (boarding may be done before the rest of the passengers or at the end, depending on the circumstances). 

BLOCK 5. Baggage

5.1. Is there any extra charge for luggage on the ticket price?
On Mediterránea Pitiüsa ferries we do not apply any extra cost for luggage as long as it is within the established limits.
5.2. Do I have to check in my luggage before boarding?
It is not necessary, neither for suitcases, backpacks nor hand luggage.
5.3. Is there a limit to the amount of luggage that can be taken on board?
Luggage allowed at no additional charge:
One suitcase or bag up to a maximum of 20 kg per person. One small piece of hand luggage as a personal accessory (briefcase or ladies handbag or backpack or small handbag or laptop computer). If you are travelling with a baby, a baby carrier and a baby bag with food, drink and necessary items for the journey will be allowed. If you are travelling with more luggage than is permitted, this must be stated at the time of booking, as a surcharge may be applied depending on the commercial policy in force at any given time. If you prefer, you can consult us directly on the Online Booking telephone +34 609 74 10 67 (Mon-Fri: 10.00/18:30) or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as quickly and diligently as possible.
5.4. What happens if my luggage is stolen on board?
Luggage will be transported in the ship's premises indicated by the Company.
Each person is responsible for checking their belongings and keeping their valuables on them. Mediterránea Pitiüsa will not be responsible for any theft or robbery that may occur during crossings.
Likewise, the Company will not be responsible for any forgotten or damaged objects on board.
It is forbidden to transport objects of illicit trade, as well as those articles and/or dangerous goods included in the I.M.D.G. code or in any other applicable regulation.

BLOCK 6. Travelling with pets

6.1. I have a dog, can it travel with me on the ship?
You may travel with your pet, subject to the following requirements:
Inside the closed interior decks: if the size and weight of your pet allows it: the maximum weight will be 10 kg and it must travel in a carrier designed for the transport of small animals (not exceeding the following measurements 50x40x25 cm). You may travel with your dog on the outside decks of the ships that have them, in the designated areas and must comply with the following rules: There must be space in these designated areas. You must respect other passengers and animals passing through the area. The use of a leash is obligatory when the animal is outside the cage/carrier. Animals considered dangerous breeds must comply with the specific regulations (leash and muzzle). It is the responsibility of the owner of the animal to pick up the excrement.
Guide dogs accompanying blind passengers have free access to the passenger lounges, do not occupy a seat and must be placed next to the blind person they are accompanying, without hindering the rest of the passengers; they do not pay for passage, and have no restrictions with regard to their weight or size. Both when boarding and disembarking, dogs that are not travelling in a carrier must be kept on a leash, and must comply with the regulations for each type of animal. All other pets must also be restrained by their owners. The crew may instruct them to disembark last.
If you wish to travel with exotic or non-domesticated animals, you must present the documentation authorising ownership of the animal and comply with the necessary safety measures.
Animals with health problems must travel with the veterinary documentation that allows them to travel. You may take them with you, but you must comply with the aforementioned regulations, both inside and outside the ship.
In any case, the responsibility for any inconvenience or damage caused to passengers or crew, as well as to the infrastructure of the ships themselves, caused by a pet, will be attributed exclusively to its owner.

BLOCK 7. Special Offers, Partners and Discount Coupons

7.1. Does the company have any interesting special offers?
There are different packs, in collaboration with other companies, for those people who book or buy a return ticket on the day on any of our boats.
Mediterránea Pitiüsa is not responsible for the conditions and rental contracts of the suppliers of the services included in the ticket. Each supplier external to the Company will be responsible for the services provided.
7.2. When I arrive in Formentera I want to rent a car, is it possible to hire it when booking the ticket?
Mediterránea Pitiüsa has an agreement with a car rental company. Using the promotional code: MEDPITIUSA when completing the booking you will get a discount on the rental of your car or motorbike with them.
Mediterránea Pitiüsa is not responsible for the conditions and rental contracts of the suppliers of the services included in the ticket. Each supplier external to the Company will be responsible for the services provided.
7.3. Are there different prices depending on the season?
The definition of the season may depend on the type of service contracted.